MEASURING SERVICE QUALITY

It’s a prime concern for service provider to improve quality of their services on continuous basis to achieve sustainable competitive advantage, higher market share and profitability. Service quality can be measured through how well services meet up customers'' expectations. The purpose of this pape[r]

Third is Assurance or Security: This is constantly best need of banks whendeveloping electronic exchanging systems. Because security technology isalways enhancing and continually evolving. In the business environmentturbulence, as the economy develops, data theft, stolen money online, hackersacciden[r]

During the internationalisation at higher education institutions (HEIs) to attract more international
students to study in destination countries, their satisfaction toward the quality of provided education services is crucial
for evaluating the success of such HEIs. The purpose of this study was to[r]

of services for corporate customers and the feasibility will be high and significantscale and, at the same time, they also bring more profitable for the bank comes fromthe usual frequency services.Third, as per security requirements in the operation of the bank, Vietnam has thehigh country’s risk in[r]

simplify customs procedures24-Use VNACCS/VCIS - the modern systems of Japanese for declaringcustoms clearance more quickly and effectively Overall, Cargoteam will get some benefits in which the flow of service will besmooth, the customs procedure will be eliminated unnecessary steps toshorte[r]

This research study attempts to find out the impact of the quality of service on the satisfaction level of customers in the public sector General Insurance companies in Cochin.

worldwide. The company specializes in the latest-technology engineering, as wellas mechanical and microprocessor technology products designed and rigorouslytested for safety, comfort, efficiency and reliability.Inspired by the vision of being the best service provider in the industry for itsc[r]

The researcher tries to find out the factors which influence customer satisfaction and also tries to check the relationship between customer satisfaction and customer loyalty. A primary research was conducted to collect the responses of the customers who like travelling.

supported by little empirical or theoretical evidence, Cronin and Taylor (1992) developed a "performance-based" service quality measurement scale called SERVPERF. The major difference between these two scales is that SERVQUAL operationalises service quality by comparing t[r]

In recent years, tourist accommodation establishments have been growing in both quantity and quality, making an important contribution to the development of tourism products, socio-economic development in local. Expected to 2020, Vietnam''s economy will continue to witness the boom of the accommodat[r]

high, customers tend to continue using their ISPs’ broadband services. The reason is that switching incurs risk (Anton Martin, Garrido Samaniego, & Rodriguez Escudero, 1998; Klemperer, 1995; Ruyter, Wetzels, & Bloemer, 1996; Selnes, 1993; Wernerfelt, 1991). Therefore, we have the fol[r]

Winsor 2000, Service quality perspectives and satisfaction in private banking, International Journal of Banking Marketing, 18 4: 181 – 199.. 20 Nhân viên tín d ng luôn t2 ra chính xác tr[r]

income, accessibility and accommodations arethe most important factors in ensuring the sustainability of tourism development.In order to develop sustainable rural tourismby means of the SRTD indicator, tourism planning is a necessary condition for achieving thegoals of the SRTD. Residents are willin[r]

3. STATEMENT OF THE PROBLEM
In the case of e-marketing, there is no direct personal meet of the marketers and consumers. Hence, the marketers have to be careful in the determination of the customers’ expectations and perception on various aspects related to the products and services in e-market[r]

and providing good service quality (Bitner et al. 1990; Hartline & Ferrell, 1996; Kelley & Hoffman, 1997). Tsaur and Lin (2004) indicated service quality depends on the performance of interactive result between employees and customer. Heskett et al. (1994)[r]

1.2.1. Concepts of service qualityThe American Society for Quality gave the definition of quality as “the totalityof features and characteristics of a product or service that bears on its ability to satisfystated or implied needs” (Jay et al., 2009).We can define quali[r]

13Current and Future ServicesUsing Wireless Local Loop (WLL)SystemsDong Geun Jeong and Wha Sook Jeon13.1 IntroductionIn the telephone networks, the circuit between the subscriber's equipment (e.g. telephoneset) and the local exchange in the central office is called the `subscriber loop' or `localloo[r]

rating and comments), and QoS tagging (e.g., device typeand access network etc.). The former may facilitate serviceselection, w hile the latter will enhance QoS-aware mashupconsumption.The rest of the paper is organized as follows. Section 2reviews the background and related works. In Section 3,wede[r]

The study data was gathered from employees working in SRF (P) Ltd to examine the perception of organisational climate and its impact on quality of service offered by the company.