TABLE OF CONTENT
ABSTRACT i
ACKNOWLEDGMENTS ii
TABLE OF CONTENT iii
LIST OF FIGURE v
LIST OF TABLE vi
CHAPTER 1: INTRODUCTION 1
1.1. Research background 1
1.2. Research motives 1
1.3. Research objective 3
1.4. Research questions 3
1.5. Research procedure 4
CHAPTER 2: LITERATURE REVIEW 5
2.1. Service[r]