CUSTOMER SERVICE TRAINING FOR HOTEL EMPLOYEES

Customer Servicein Vietnam Today!A report by:forJune 20121In preparation for ERC’s “Uplifting Service” seminar led by the worldrenowned Ron Kaufman, Cimigo and ERC conducted an online survey withthe business community of Vietnam.291 Company representatives responded. This is the[r]

HR INTRODUCTION:

HR department follows the policies by the HR department of PEPSICO. At PEPSICO, their belief that their people are their greatest assets”. They take great pride in acknowledging the contribution each one of them makes. They focus on People Development and for that they ensure:
Staf[r]

6. List the factors that maintain an organization’sculture.7. Clarify how culture is transmitted toemployees.8. Outline the various socialization alternativesavailable to management.9. Describe a customer-responsive culture.10. Identify characteristics of a spiritual culture.© 2005 Prentice H[r]

I. INFORMATION ABOUT GOLDEN KEY HOTEL
1. General information
Golden Key hotel Hanoi is located in the center of HaNoi capital, next to station, Old Quarter HaNoi, commercial center museum and shopping. 65C, Quan Su, Hoan Kiem, HaNoi. Golden Key hotel of trading company and tourist T.Q.B one of the t[r]

University of Finance and Marketing Internship ReportCHAPTER 1: INTRODUCTIONVietnam has always been seen as a huge potential for Panasonic to contribute to the enhancement of human life. Panasonic Vietnam Co., Ltd (PV) established in 2005 as a holding company focuses on Panasonic’s advanced t[r]

2 RECEPTION INFORMATION:
 LOCATION
The reception which is also the front desk is located in the lobby area of the hotel. With its special position, it is considered the first watchtower of the hotel.

 FUNCTION
The reception, the face of the hotel, is where to meet guests and considered the[r]

Organizational Strategy and Training• Benefits of Strategic Training HR and trainers partner with operating managersto solve problems, and to make contributions toorganizational results. Managers are less likely to think that training alonecan solve performance problems.• T[r]

... Using SERVQUAL to Measure Service Quality in Distance Learning 68 5.1 Service Quality in Distance Learning 68 5.1.1 History of Distance Learning 68 5.1.2 Customer Satisfaction in A Distance Learning. . .ANALYZING SERVICE QUALITY VIA QFD AND SERVQUAL: APPLICATIONS IN ACCOMMODATION SERVICES AND DI[r]

Technical English is a two level course for students in technical or vocational education, and for company employees in training at work. It covers the core language and skills that students need to communicate successfully in all technical and industrial specialisations. Level 1 is for students wit[r]

1. CONDITIONS OF SERVICE

1.1 Contract of Employment…………………………………………..
1.2 Working hours…………………………………………………….
1.3 Duty Station……………………………………………………….
1.4 Confidentiality…………………………………………………….

2. RECRUITMENT AND SELECTION POLICY

2.1 Introduction……………………………………………………….
2.2 Objectives…………………………………………………[r]

Technical English is a twolevel course for students in technical or vocational education, and for company employees in training at work. It covers the core language
and skills that students need to communicate successfully in all technical and industrial specialisations. Level 1 is for students with[r]

Technical English is a twolevel course for students in technical or vocational education, and for company employees in training at work. It covers the core language
and skills that students need to communicate successfully in all technical and industrial specialisations. Level 1 is for students with[r]

Technical English is a twolevel course for students in technical or vocational education, and for company employees in training at work. It covers the core language
and skills that students need to communicate successfully in all technical and industrial specialisations. Level 1 is for students with[r]

increases.46. Internal employees or external consultants who pose as customers in on-site visits, over thetelephone, or online to determine how well customers are being served are known as:A. mystery shoppers.B. lobbyists.C. jobbers.D. category captains.47. To promote a positive service